Our pricing is simple and transparent—see our pricing page for full details on our packages. Every plan covers everything your business needs, including IT support, cyber security, and strategic guidance. This includes unlimited IT support with no extra charges, all-inclusive cyber security with 24/7 threat detection, endpoint protection, email security, and advanced Microsoft 365 security, plus vCIO services for expert IT strategy and planning.

There are no long-term contracts and no hidden fees—just predictable pricing that scales with your business.

Our ticket system is the fastest way to get support, and it integrates directly with Microsoft Teams—so you can raise and track requests seamlessly. You can also reach us by email or phone, but our Teams-based system makes getting help quick, easy, and hassle-free.

No, you remain in full control of your systems. We manage the technical side while keeping you informed, and you decide how involved you want to be. At the end of your first month, we provide a full IT asset report, so you have complete visibility over your infrastructure. You make the final decisions on policies, changes, and security measures—we’re here to support, not take over.

Yes—we follow strict security protocols to protect your business. While any external access carries some risk, our industry-standard protections and best practices ensure we enhance your security, not weaken it. By working with us, you reduce overall exposure compared to managing IT in-house without specialised expertise. We also help eliminate internal risks by securing systems, enforcing best practices, and training staff to prevent human errors.

Not unless it’s necessary. During your first month, we assess your IT environment to ensure your hardware and software are secure, up to date, and fit for purpose. If upgrades are needed, we’ll only recommend essential changes that improve security and productivity—no unnecessary costs or forced upgrades.

You decide your level of involvement. Some clients prefer regular input, while others let us handle everything behind the scenes. We offer monthly or quarterly reviews to keep you informed, ensuring you stay in control without dealing with daily IT tasks.

Yes! Whether your team works on-site, remotely, or a mix of both, we provide secure, seamless IT support. From Microsoft 365 management to device security and remote access solutions, we keep your workforce productive—wherever they are.

We offer guaranteed response times, so you’re never left waiting. Our modern Teams-integrated ticket system makes getting support easy, and our expert team works fast to resolve your issues.

Absolutely. We help businesses achieve and maintain compliance by implementing the right security controls, managing policies, and ensuring your IT meets industry regulations.

No, we don’t lock you into long-term contracts. We believe in earning your business every month, so you stay with us because you want to, not because you have to. That said, we do have clear Terms & Conditions to outline our services, pricing, and mutual expectations—so everything is transparent and fair.